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Return and Exchanges

30 Day Hassle-Free Returns Policy

We want you to love your Southern Hides order, so we offer a 30 day risk-and-hassle-free return policy. If you are unhappy or not completely satisfied with your purchase for any reason, you may return or exchange it, no questions asked.

Returns are subject to the following conditions

• All returns are subject to the prior authorization of Southern Hides, at its sole discretion.
• To obtain authorization, Buyer must contact us to request a returned merchandise authorization (RMA). Southern Hides will e-mail Buyer a RMA for items approved for return. Any unauthorized returns will be refused and no credit issued.
• All authorized returned goods must be shipped Freight prepaid to the location indicated in the RMA e-mail.

Notes on Returns

• Do not fold, tape, or nail any surface of the item or rug that is to be returned.
• The returned item must be in new condition, if it is damaged or soiled it will be refused.
• We recommend you insure your return shipment with the carrier selected for full purchase price to protect against loss or damage in transit.
• Return and merchandise exchanges do not apply on orders shipped internationally.
• Custom orders and closeouts are not returnable under any circumstances.
• No returns will be accepted after the 30-day return window.

Return Procedure

Fill out the contact form to receive a return merchandise authorization. Please allow 1-2 business days for it to process.
• Use a tractable carrier of your choice (UPS, FedEx, DHL, etc.) to ship the item to our warehouse. You are responsible for payment of the return shipping charges.
• Your return will be processed within 10-14 business days.

Credit will be issued for all authorized returns

• The products have been shipped and billed to Buyer by and Buyer has paid for said products.
• Proper authorization has been obtained prior to return of products.
• Products are in their original packaging.

Cancellation Policy

• If you cancel your order before it ships, there will be no charges. Once the order has shipped, however, it is treated as a completed order and must be handled as a return in accordance with our Return Policy.
• This policy does not apply for custom orders.

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