Free Worldwide Shipping on All Orders

Help / FAQs

Find answers to frequently asked questions about ordering, shipping and more.

ORDERING
PAYMENT
SHIPPING
GUARANTEES
RETURN AND EXCHANGES

Ordering

What is the easiest way to find what I need?

Browse
Use our top tab navigation to zero in on what you’re looking for.
1. Select one of the tabs at the top of any page.
2. Then use the sub-tabs underneath to explore further.
3. Every tab and sub-tab has further areas of the site mapped out down the left-hand side, as well, so there’s plenty to explore.

Search
Try entering a keyword or phrase into our Search, and press Enter. Then sort your search results easily by Featured, Average Rating, Newest or Price to organize everything you’ve found the way you want it.

Where do I find the details about the items?

Clicking on an image or title of an item will take you to the product page. This page lists all the details about the item so you can review them before you make your purchase:

• Key item features and attributes (price, colors, sizes, etc.).
• Larger or alternative views.
• Other items that you might also like.

How do I place an item in my Shopping Cart?

To purchase an item, you must first add it to your Shopping Cart.
1. Select your color and size. View all the sizes and colors available in the item you are considering by using the drop-downs. Then make your selection.
2. Click the Add to Cart button. After you have successfully added an item to your Shopping Cart, you can either continue to the checkout and finalize your order, or you can continue shopping and add other items to your Cart.

Wish List.
Create an account and you’ll be on your way to building your Wish List!

The Add to Wish List link allows you to:

• Save the items that you’re thinking about buying.
• E-mail them to a friend for a second opinion, drop a hint, or send just for fun.

These items will remain on your Wish List page until the next time you visit our site, as long as they are still in stock.

Your Wish List is NOT the same thing as your Shopping Cart. When you decide to purchase an item, you will need to move it from your Wish List to your Cart in order to complete your order.

E-mail to a Friend.
If you find an item you know a friend would like or you want to get a second opinion, you can share it by clicking the E-mail to a Friend link on any product page.

How do I complete my order?

After you have added an item to your Shopping Cart, you will immediately be able to view your items and start the checkout process. Here are the steps you’ll go through in the checkout process: Our instructions will walk you through step by step once you get to your Shopping Cart.

Click Proceed to Checkout.
If you are a registered customer, provide your e-mail address and password and click Login.

Address Setup.
If you are not a registered customer, provide your Shipping Address and Billing Address information.

Order Summary.
This is your final chance to review your order before you click Proceed to PayPal. If you have a promotion code, you must enter it on this page.

Order Confirmation.
Your order has been successfully submitted. You will receive your Order Confirmation E-mail within a few hours.

Save time on your next order and check out in one easy step with Express Checkout. It only takes a moment!

How do I use a promotion code?

We like to reward our customers with special promotional offers. Available promotions will be indicated on relevant pages of our website.

Applying a Promotion Coupon Code.
You may qualify for a promotion that is associated with a specific code. Promotion codes will be available to you on the promotion or product details page. To retrieve your gift, enter the code in the Enter Promo Code field during the checkout process. Click Apply.

Automatic.
Many promotions do not require a promotion code. The promotion will automatically be added to your order during the checkout process.

Promotion Restrictions.
Be sure to note the restrictions associated with a promotion. Promotions may be limited to purchases from a specified group of items or minimum order price. All promotions are available for a limited time during indicated dates, and only while supplies last.

What should I expect after I've completed my order?

After you complete your order, you will receive a Thank You page.

Order Confirmation
You will receive an e-mail Order Confirmation within hours of placing your order. Your order number will be included. We encourage you to save or print your e-mail Order Confirmation for your records.

Order Shipped and Order Updates
We will e-mail you as items in your order ship, and as we obtain updates on the status of your order.

To Review Your Order
Reviewing your Order Information is easy. Just look for Order Status and Tracking at the bottom of every page.

Start Shopping
For additional information or for answers to your specific ordering questions, e-mail us or call 1-844-269-4433 for additional assistance.

How do I modify or cancel an order?

Once the order has been submitted, you must contact our Customer Service Department by phone to modify or cancel it. Please call us toll-free at 1-844-269-4433.

Once an item has been shipped the order cannot be modified or canceled.

How do I check the status of my order?

There are two easy ways to view your order status:

1. View the status of a single order by entering your order number and billing email address in the Order Information section.

-OR-

2. Sign in to your account and review the complete order history of all your Southern Hides orders. We’ll show you the status of your order and your order details. It enables you to check the progress of your order at any time. You can also track your order placed, what you bought and when you bought it.

What should I do if there is a problem with my order?

We make every effort to ensure your order goes out correctly.
If you find any missing or incorrect products, please call our Customer Service department at 1-844-269-4433.
If your order content was damaged in-transit please contact us to report a damaged shipment.

Why isn't my browser working with your site?

We recommend using Microsoft Edge, Internet Explorer 8.0 or later, Firefox 3.5 or later, Safari 4.0 or later, or Google Chrome 2.0 or later. If you are using earlier versions of the browsers listed here, we can’t guarantee that all our site features will work correctly. Also, your browser preferences must be set to accept cookies.

Does my computer need to accept cookies to shop on SouthernHides.com?

Yes.

Our current technology platform requires that your browser be set to accept cookies to access certain features.
Cookies are small bits of information that are sent by a website to be stored in your web browser, so that the cookie can later be read back from your browser the next time you return to that website. The cookie is saved as a text file in the browser’s directory and is stored in RAM while the browser is running. Also, the cookie may be stored on the computer’s hard drive once you leave the website.

SouthernHides.com is committed to continually improving our visitor’s experience with our website. Cookies are currently the only way to effectively identify a unique anonymous visitor and understand how they navigate our website. An anonymous visitor to our site remains anonymous in all cases. We do not attempt to identify visitors if they do not voluntarily register on our website or place an order. Cookies cannot be used to retrieve personal data from your hard drive, install a virus, get your e-mail address, or obtain any information about who you are.

We only use the information that we gather from the use of cookies to understand usage patterns, offer personalized features, or to isolate problems experienced by visitors to our website. We do not use cookies for any other purpose.

The use of cookies is a standard Internet practice and most major websites use them.

Specifically, SouthernHides.com cookies allow us to:
– Recognize you as a returning visitor.
– Store and retrieve items in your Cart and in your Wishlist.

The Use of Cookies
A cookie is a small data file that websites often store on your computer’s hard drive when you visit their websites. A cookie may contain information (such as a unique user ID) that is used to track the pages of the websites you’ve visited. This information is stored in a safe and secure database.

We use cookies in order to improve your shopping experience. When you visit SouthernHides.com, your cookie helps us keep track of your order as you shop at our website. If you have saved your information with us, your cookie allows us to recognize you when you return to our website and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our website. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. In either case, this information helps us serve you better by improving our website design, as well as our products, services and promotions.

We also may use cookies to track and maintain the identity of the website you visited immediately prior to ours to further improve our website design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other websites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our website. Nor will we be able to recognize you as a signed-up user to allow you access to your account information.

A note to our customers using Internet Explorer 7.0 or later
If you are shopping on SouthernHides.com using Internet Explorer 7.0 or later and are having difficulty accessing the website, please check your privacy settings in your browser and set them to Medium. If you do not wish to change your privacy settings to Medium and you are currently using the Medium High or High settings, you may choose to override your current cookie handling practices for individual websites that you specify.

How do I change my e-mail address?

You can change your e-mail address every time you order from us. This is located on the last page of Checkout.

If you have a registered account with us:
– Click on Login at the top of any page.
– You may need to sign in to your account.
– Click on Edit Your Password and Account Details.
– Update your e-mail address in the space provided.
– Click Save Changes.

To create a SouthernHides.com account, you must first register. Just click on Login at the top of any page, provide your e-mail address and password, and you’re ready to go.

Once you’re registered, take advantage of these benefits:

E-mail Updates
Get the scoop by signing up for specialized e-mail updates. Whether you’re interested in rugs, hides, pillows, or sale items, we’ve got the e-mail update for you. You can unsubscribe from our newsletters at any time by clicking Unsubscribe at the bottom of any e-mail we’ve sent you.

Address Book
For a true time-saver, fill your address book with your billing and shipping addresses so that you never have to enter them again in the future.

Order Status
We’ll show you the status of your order and your order details. You can track your order placed, what you bought and when you bought it. It also enables you to check the progress of your order at any time.

Order History
If you’ve placed an order, you can check on the order dates and order numbers for items you’ve purchased in the past.

Forgotten Password
Make sure that you are entering your e-mail address and password exactly as when you registered. Please note that your e-mail name and password are cAsE SeNsiTiVe.

If you haven’t registered, but would like to receive our updates at a new e-mail address: Enter your e-mail address to get e-mail updates at the bottom of any page. Click Subscribe.

How can I contact Southern Hides about a potentially fraudulent website or e-mail?

Recently, there has been an increase in the number of websites and e-mails that try to lure customers into providing personal information. Often these e-mails or websites solicit charitable donations under the name of reputable companies or offer gift cards in return for information.

Southern Hides does not solicit charitable donations in this way, sponsor these websites, nor are we affiliated with the site operators. If you are aware of any potentially fraudulent websites or e-mails, please call us toll-free at 1-844-COW-HIDE (269-4433) so that we can follow up.

Payment

What payment methods does Southern Hides accept?

We accept all major credit/debit cards, eChecks and PayPal.
We do not accept cash, CODs, checks or money orders.

How much does Southern Hides charge for shipping?

Our policy is simple: We’ll ship anything on our site to anywhere in the World for free. No minimum. No code. No hassle.

However, international taxes, tariffs and value-added tax (VAT) will be paid by the recipient upon delivery in the destination country. As the recipient, you are responsible for International taxes, tariffs, value-added tax (VAT), and other fees associated with your order. All shipments may be subject to customs charges or import duties. Customs policies and import duties vary widely from country to country. Southern Hides has no control over these charges, and cannot advise what the cost may be.

Do I have to pay sales tax?

Southern Hides is not required to and does not collect sales or use taxes.

Your purchase isn’t exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

Shipping

Do you ship internationally?

Yes, we do.

Southern Hides offers FREE worldwide shipping on all orders. Yes, free!

Take this into consideration when you shop for rugs at other stores. And remember, shipping a cowhide rug can be very expensive.

Also, your order will be fully tracked and is 100% insured until it is safe in your hands. For more information on our shipping policies, please click here.

How can I track the status of my order?

Two easy ways to view your order status:

1. View the status of a Single Order by entering your order number on the Order Information page.

-OR-

2. Sign in to your account and review the complete Order History of all your Southern Hides Orders.

How long will it take to receive my order?

Orders are processed within 24-48 hours after they are placed, and generally ship within 5-13 business days from the date your order is processed. Please note that shipping windows are estimates, and delivery dates cannot be guaranteed.

Customized Items.
These items usually arrive within 4-10 weeks. Southern Hides uses the best carriers in the business to make sure your order gets to you on time. For shipping timeframes on custom cowhide rugs, please contact Customer Service at 1.844.COWHIDE or email us.

Guarantees

Do you have a low-price or price-match guarantee?

Yes. Not only do we claim our prices are the lowest on the Internet, but we back this up with a 110% Price-Match Guarantee. If prior to your purchase you find a lower price from a local store, an online competitor or in a catalog for any item Southern Hides sells, we will not only match the lower price, well beat it by an additional 10% of the difference.

Example: If you find a price of $300 from a competitor for an item we sell for $400, we will match the $300 price PLUS take off an additional $10 (10% of the difference in prices) for a final price to you of $290. You must request the price match prior to placing your order. We will not honor a price match after your order has been processed.

What items do not qualify for a price match?

We will not match prices on competitors products that are out of stock, factory seconds, off-quality, clearance or closeout items.

Southern Hides reserves the right to verify the items identity and competitors advertised price before honoring a price match. We also reserve the right to reject any price match request that we determine does not meet our policy’s qualifications.

Are there other price match restrictions?

We do not honor:

•Prices that cannot be verified through a current online or printed advertisement
•Prices that require a separate or additional purchase
•Buy-one-get-one (BOGO) or free-with-purchase prices
•Prices based upon membership in a preferred pricing or discount program
•Prices reduced through a rebate or gift card promotion
•Items advertised with a percentage discount instead of an actual Price
•Going out of business or closeout prices
•Misprinted or typographic errors in the ads of other retailers

Can I combine a price match with a separate promotion from Southern Hides?

Although we do not combine our promotions or discounts with priced matched items, we will gladly apply our Southern Hides discounts or promotions to that item and compare it to our competitor’s price and offer you the lowest of the two prices.

Do you have an in-home trial?

Yes. If, for any reason you are not 100% satisfied with your purchase, return it within 30 days and we will refund the full purchase price. You are responsible for the return shipping charges. Personalized and custom-made items are not returnable, unless there is damage or a defect, in which case we will happily provide a replacement of the item you ordered. Please click here for more information on our product returns policy.

How do you guarantee my privacy?

We carefully follow all online industry standards for customer security and privacy. Southern Hides does not share customer information (including email addresses). We respect your privacy, and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.

Return and Exchanges

What is your return policy?

No matter their job title, everyone at Southern Hides knows there is nothing more important than a satisfied customer.

Our mission is to make shopping for cowhide rugs a pleasant experience and to ensure that you are 100% satisfied with what you buy from us.

If there is a problem, we will do everything in our power to make it right. We plan to be around a long time, and we know the key to this goal is to make you, our customer, feel valued at every stage of the transaction.

Can I return or exchange my purchase if I don't like it?

We understand that buying online comes with a certain element of risk. You don’t always know exactly what the product will be like until you are holding it in your hands. That’s why we offer a Satisfied Guarantee. This means you have 30 days to return or exchange any item that you are not 100% happy with. The return must be made within 30 days of purchase, and you are responsible for return shipping charges. We’ll take care of the details of safely getting the cowhide rug back to our returns center and properly crediting your account. If your order is defective or damaged upon delivery, this charge will be waived. For more information, see our Returns and Exchanges policy.

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